1. General Refund Policy
At Subscription BD Store, we strive to provide the best service possible. Due to the nature of digital products, all sales are generally final. However, we offer refunds in specific situations outlined below.
2. Eligible for Refund
You are eligible for a full refund if:
- You paid but did not receive your order within 24 hours
- The subscription/account credentials provided do not work
- The product delivered is different from what you ordered
- We are unable to fulfill your order due to stock unavailability
- There was a duplicate payment error
3. NOT Eligible for Refund
Refunds will NOT be provided if:
- You changed your mind after receiving the order
- You shared account credentials and the account was compromised
- The third-party service (Netflix, Spotify, etc.) suspended the account due to terms violation
- You violated the terms of service of the platform you subscribed to
- The subscription works but you don't like the service
- You provided incorrect information during purchase
4. Refund Process
To request a refund:
- Contact us via WhatsApp (+880 1518944318) or email ([email protected])
- Provide your order details and reason for refund
- Our team will review your request within 24 hours
- If approved, refund will be processed within 3-7 business days
5. Refund Methods
Refunds will be issued through the same payment method you used:
- bKash refunds: 1-3 business days
- Nagad refunds: 1-3 business days
- Rocket refunds: 1-3 business days
6. Partial Refunds
In some cases, partial refunds may be offered:
- For subscription downgrades
- For service interruptions beyond our control
- At our discretion for customer satisfaction
7. Cancellations
You can cancel your order for a full refund only if:
- The order has not been delivered yet
- You contact us within 10 minutes of placing the order
Once credentials are delivered, cancellations are not possible.
8. Replacement Policy
Instead of a refund, we offer free replacement if:
- Account credentials stop working within 7 days (for valid reasons)
- There's a technical issue with the subscription
- The account was terminated by the provider without cause
9. Dispute Resolution
If you're not satisfied with our refund decision, you can:
- Request a review from our senior support team
- Provide additional evidence to support your claim
- Escalate to management for final review
10. Contact Us
For refund requests or questions about this policy:
- WhatsApp: +880 1518944318 (Fastest response)
- Email: [email protected]
- Facebook: @subscriptionbd.store
